List of Data Subprocessors

Last Updated:  September 13th, 2019

As part of providing Packback Questions to our users, Packback may use data processors with access to subscriber data (each, a “Subprocessor”). When engaging any third party Subprocessor, Packback executes an agreement implementing its applicable obligations.

Below is important information about the identity and role of each Subprocessor.

Subprocessor NamePurpose of ProcessingLocation
AtlassianProject management softwareUS
Amazon Web ServicesData backup storageUS
BraintreePayment processingUS
CloudflareNetworkingUS
Google Cloud PlatformCloud hosting and data storageUS & CA
HotjarSurvey response collectionUS
IntercomSupport ServicesUS
Mailchimp (Mandrill)Email automationUS
MongoDB AtlasData storageUS & CA
OutreachEmail automationUS
PusherReal-time notification functionalityUS
SalesforceSales supportUS
Salesforce PardotMarketing supportUS
SentryError trackingUS
SlackInternal communicationUS
Survey MonkeySurvey response collectionUS
Stitch DataData ETLUS
StripeFailover payment processingUS
WufooForm buildingUS
ZapierSupport servicesUS
ZendeskCloud-based customer support servicesUS

Subscribing to Updates to the Subprocessor List

To subscribe to updates to Packback’s subprocessor list, send an email to compliance@packback.co.