Refund Policy

Refunds on Packback Questions Community Memberships

If you’ve purchased Packback Questions for class but no longer need access, you can request a refund up to the end of the “add/drop period” for the course or within the first 14 days after the community’s start date, whichever comes first.

In cases where you need to request a refund after the add/drop period has ended for your course (or more than 14 days after the start of the class), refunds will be considered on a case-by-case basis taking into consideration the particular circumstances of your refund request. Refunds requested after the add/drop period for the course has ended (or more than 14 days after the start of the class) are not guaranteed.

However, our team cares deeply about the students who use our platform, and since we cannot anticipate all the cases for which a student might need refund support, we prefer to keep our policy broad and try to work with students to accommodate each situation.

Please note that at the time of being refunded for a Packback Questions Community, you will also be removed from the Community and will not be able to re-add yourself without support from our Product Support team. You can request a refund for a Packback Questions Community membership here.

How to request a refund

To request a refund, contact our support team and use the subject line “Refund Request” via our Support Request form.

When you email us to request a refund, please include your Packback Order Number (found in the confirmation email) and the email address you used to create your account on Packback.

All refund requests will be reviewed by our team and responded to within 48 hours of receipt.