Accessibility at Packback
At Packback, our mission is to awaken the fearless, relentless curiosity in every learner. To deliver on this purpose, we believe passionately that we have an ethical mandate to make our site as usable as possible for all users.
Packback intentionally designs our site for accessibility to ensure students with disabilities have a great experience on our platform. We have received positive feedback from a variety of disabled users, including those who are blind, that they were able to use Packback and complete their course work.
If you or any of your students encounter any accessibility issues when using Packback please make sure to let us know via our support center.
Explore Packback’s Accessibility FAQ to get quick answers to the most common questions about Packback’s accessibility practices.
Accessibility Auditing Procedures
Packback is deeply committed to maintaining accessibility on our platform to create an environment where every student can explore their curiosity. We strive to conform to the WCAG 2.0 Level AA Standards on the Packback Questions platform.
Our organization has third-party audits of our site performed against the WCAG 2.0 Level AA Standards annually. Our first audit was formed in June 2017 following our platform’s initial release in mid-2016 and has been foundational to our organizational practices since the earliest days of our platform’s existence.
Re-audits by a professional third-party auditing firm are performed annually to continue to validate and assess our accessibility.
Accessibility Suggestions & Questions
As a user of the Packback site, if you encounter an accessibility issue or an area where user experience can be improved, please submit a ticket to our support/engineering team using the form linked here.
In your ticket, please include the URL on which you encountered the issue, a description of the issue, and a brief description of the user experience improvement that would help make your experience on Packback more seamless.
All support tickets at Packback are answered within 24 hours, and high-priority tickets that outline blocking issues (like a blocking accessibility bug) are responded to in an average of 4 hours. Packback offers 7-day customer support, including overnight shifts, to ensure that all inquiries are responded to in a timely fashion.
For any other questions about this accessibility policy or accessibility practices at Packback, please contact Jessica Tenuta, Packback’s Chief Product Officer at firstname.lastname@example.org.