Packback Site Resources
For most frequently asked questions, Packback’s support team has prepared articles to help resolve questions and concerns. For anything not covered in the help center, please contact our team and we will be happy to help!
Packback is deeply committed to accessibility for our users. The VPAT (Voluntary Product Accessibility Template) is an
Updated July 2020
In addition to our VPAT, Packback has our own accessibility statement that outlines our current and future commitment to building an accessible platform so that we can support the lifelong curiosity in every student.
Packback’s completed Higher Education Cloud Vendor Assessment Tool. This document, produced by Educause, is accepted at many universities as a security document describing vendors’ data policies, security practices, and accessibility.
To request a copy of our HECVAT, please submit a request here. You can expect a response from our team in no more than 24 hours.
Here at Packback, we know the most important feature we have is our platform’s uptime and reliability. Our site status page is a one-stop-shop to check on the health of the Packback platform, review scheduled downtime, and see alerts from the engineering team.
View the full list of vendors Packback uses to deliver Packback Questions that have the potential to interact with subscriber data (each, a “Subprocessor”). When engaging any third party Subprocessor, Packback executes an agreement implementing its applicable obligations.