Overview of Packback’s Platform
Packback is an AI-supported online discussion platform that enables curiosity-based student discussion.
Packback’s Automated Feedback System
Packback delivers a unique method of scaling feedback through the use of algorithmic coaching or “AI”. Packback’s algorithms automate moderation of posts, empowering professors to provide higher-level coaching. There are three tiers of feedback and review that can be provided to students on Packback.
While writing, students receive real-time coaching feedback. After submitting a question or response, every post is automatically reviewed and “flagged” if there are violations of the community guidelines.
Each “flagged” post is then reviewed by our team. Moderators will “moderate” the post if they find the “flag” to be accurate. Students can then edit and republish their post based on the feedback they received.
Since Packback’s system automates the vast majority of moderation, professors can provide targeted “custom feedback” for things our algorithms cannot automate, helping them scale the impact of their time.
Save time. Give students the benefits of peer-to-peer discussion. Make discussion enjoyable again.
Without Packback’s algorithms, manually reviewing discussion would take almost 4 hours per week.
Approximately 60 hours of total work would be required to manually grade and review the average number of posts in a Packback community (7,000 posts), assuming 30 seconds per post. This is an impossible task when combined with the other demands on modern educators, and the reason why many of our professors had previously given up on online discussion.
With Packback’s algorithms, professors need to spend just 15 minutes per week engaging with the discussion.
15 minutes is the actual average time spent by professors each week using the Packback platform. Instead of manually reviewing posts, professors spend that time engaging with students, selecting top questions to bring into class, and providing higher-level “Coaching” feedback to students. And multiple studies have shown that the quality of discussion on Packback is higher than LMS discussions.
Packback automatically reviews posts for plagiarism, “closed-
Professors can give public praise to individual students to help the class develop pattern recognition for how great discussion posts look!
Instant Quality Rating
Packback instantly rates each post with a Curiosity Score, giving students gentle, reinforcing feedback on the effort and quality of their posts.
“Smart” Feed Sorting
Students, Professors, and TAs are provided with different “Feed IQ” sorting options to help them see the most relevant, challenging, and interesting posts!
While students type, they receive real-time feedback just beneath the text boxes where they type, guiding them to write effective posts.
Counter & Supporting Points
Students may reply to any response using our “Critical Debates” feature using a Counterpoint or Supporting point to create constructive academic debates.
Weekly, professors are sent an email containing recommended top posts, which they can choose to “Feature”. These featured posts are sent to students in a weekly digest email!
Professors are provided with a suite of tools to help make the management of the discussion simple, including automated participation tracking, roster management, and more.
Accessibility, support, security, and reliability are core features of the Packback experience
7-day-per-week Customer Support
(which includes nights and weekends!) with a student satisfaction rate of 90%. Our Product Support team works directly with our Engineering team to prioritize improvements to the platform.
Reliable technology and a 24/7 on-call engineering Team
Packback’s platform maintained an average uptime of more than 99.9% over the Fall 2018 semester. Our Engineering staff maintains a 7-day on-call rotation to ensure full coverage for review and remediation of critical platform problems.
Accessibility is a top priority (we adhere to the AA level of the WCAG)
Despite being a small team, Packback makes accessibility a top priority in every feature we build. Packback is a mobile responsive application that is accessible on all major browsers and conforms to AA standards of Web Content Accessibility Guidelines (WCAG).
FERPA Compliant and PCI Compliant
Packback’s platform is FERPA Compliant, enforces privacy by design (collecting as little information as possible from students) and adheres to all data-security standards within FERPA. Data on Packback is stored in Google Cloud high-availability servers, and all payment information is handled directly via a PCI compliant payment processor, Braintree.
User-friendly platform that takes just a few minutes to learn
The singular goal of Packback’s design team is to deliver the greatest impact
Request a demo of the Packback Questions platform.
Curious to learn more? One of our friendly strategy consultants will be excited to meet you and discuss your course learning objectives. We will provide free consultation and see if Packback would be a good fit for your class!